Location: Dammam, Saudi Arabia
Grade: E6
Job Purpose
Ensure excellent customer service is provided to customers in timely manner,
by adhering to policies and standards to achieve highest satisfaction levels
Job Responsibilities
* Provide excellent customer service for customers as per Aramex CS standards
* Handle all GCS cases, follow up and close all requests
* Attending customer's enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them
* Manage and meet customer expectations
* Respond to all customers enquiries to improve their customer service experience
* Serve all customers enquiries and provide full information and advice
* Close pending cases on a timely manner
* Achieve Aramex customer service KPIs Pass the customer service audits
* Support to solve the bad address shipments if needed
* Implement Customer Service KPIs
Job Requirements (Experience and education)
* Bachelor's Degree required
* Expereince working as Freight is a must
* Experience working in a matrix environment and analytical experience highly desirable
* 3 years related work experience desirable
* 1 years' experience in Sales Operations or Commercial Finance desirable