Customer Success Manager - Account Specialist

Introduction
As a Customer Success Manager - Account Specialist, your mission is to
collaboratively lead the way for the deployment and adoption of IBM's
solutions within large, complex accounts. Highly organized, with a natural
flare for spotting growth opportunities, you'll identify and secure projects,
whilst orchestrating the necessary resources for their successful deployment.

Excellent onboarding and an industry leading learning culture will set you up
for positive impact and success, whilst ongoing development will advance your
career through an upward trajectory. Our sales environment is collaborative
and experiential. Part of a team, you'll be surrounded by bright minds and
keen co-creators - always willing to help and be helped - as you apply passion
to work that will have a positive impact to the world around us.

Your Role and Responsibilities

With deep business knowledge and technical skills, Customer Success Account
Specialists are trusted advisors. Credible and respected confidantes who
clients depend on to ensure their Enterprise License Agreements and Cloud
deployments are fully adopted, and driving the business value they were
invested in to achieve.
A natural at inspiring, influencing and motivating others, you'll work closely
with colleagues and customers to identify compelling business use cases for
expansion projects that lead to further investment. Once bought into, you will
build technically viable deployment roadmaps for the near- to long-term,
collaborating with stakeholders to maximize their software licensing adoption
and deliver exceptional value.
We're passionate about success. If this role is right for you, then your
achievements will mean that your career is flourishing, and your clients are
thriving. To help ensure this win-win outcome, a 'day-in-the life' of this
opportunity will include, but not be limited to:
* Understanding clients' main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of licensed software.
* Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM's solutions.
* Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.
* Actively working as the customer's trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.

Required Technical and Professional Expertise
* High levels of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value.
* Experience building and communicating ROIs, client value assessments, and executive business reviews based on enterprise software implementation and delivery.
* 1st class networking skills, with a provable record of c-suite influencing throughout the closure, and post-closure adoption of complex technology /software sales cycles. (c. $multi-million deals).
* Demonstrable success of communication and relationship development at all levels - from engineers to CIOs - with excellence and comfort in navigating healthy debates that lead to healthy decisions.
* Expertise in navigating data, people, and processes to find answers and present solutions that compel further client investment, and expanded adoption of provided solutions.

Preferred Technical and Professional Expertise
* Experience of working with any of IBM's products and services (Training across IBM's product suite is provided).

About Business Unit
Being a Customer Success Account Specialist within IBM Technology Sales is
about proactive initiative, controlled speed and positive impact. Moving fast,
we've a bias for action, and an obsession to support our clients overcome
their most difficult issues.

In a world where technology moves at speed, it's essential that we stay ahead
of the curve to provide tailored solutions from across IBM's whole product
suite, that meet our clients' needs. It's not enough for us to know that there
are problems in the world - As CSMs we're obligated to make sure they're
continually solved. It's an obsession that drives us to help our clients
modernize and thrive. Always.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication
to our clients success, innovation that matters, and trust and personal
responsibility in all our relationships, lives in what we do as IBMers as we
strive to be the catalyst that makes the world work better.
Being an IBMer means you 'll be able to learn and develop yourself and your
career, you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where everyone
can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform themselves and our
company. They are trusted to provide on-going feedback to help other IBMers
grow, as well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical decisions everyday
is essential to IBM becoming the catalyst for progress, always embracing
challenges with resources they have to hand, a can-do attitude and always
striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.