Customer Quality Specialist

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

The Customer Quality will be the focal point between Nissan Motor Egypt, Call
Center and Dealers' Network to maximize performance and enhance customer
journey.


Main Responsibilities


Ensure the implementation of Nissan Sales & Service Way (NSSW)


Support other departments in interdepartmental projects involving CQ


Follow up on the efficiency of Back & Front office activities (external
supplier) to reach customer service KPI’s & SLA’s.


Analyze and report of Customer complaint with action plan execution with
concerned functions.


Handle all customers complaints’ claims and highly escalated ones through all
channels.


Support CRM system and technical issues with Nissan Motor Egypt Network.


Study voice of customer results and root cause of weaknesses to recommend
needed trainings for dealers’ network.


Qualifications and relevant experience


Bachelor`s degree in business administration or relevant


‎1-‎3 years’ experience in Customer service, Automotive background is an
advantage


Fluency in English and Arabic languages


Competencies


Highly co-operational, assertive in communication, strong influencing skills


Ability to handle complexity and work on multiple tasks parallel


Ability to plan and search for alternative solutions to emerging problems


Outsourced supplier management skills is an advantage


Strong User of MS Office tools (Excel, Word, PowerPoint)


Experience in CRM / Call Center software usage is an advantage


Good presentation skills


Excellent written and verbal communication skills


Ability to work within cross-functional / Cross-Cultural team members


Giza Egypt

ملخص الوظيفة

  • المُعلن : NISSAN
  • تاريخ الإعلان : 08/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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Language: English