Customer Voice and Research Specialist

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

MAJOR RESPONSIBILITIES AND ACOUNTABILITIES


 Send the mystery shopping red alerts to stake holders once received.
 Follow-up on the mystery shopper portal to ensure the accuracy of the visits
and
data received.
 Send the customer's data to the call center survey team
 Ensure receiving the surveys data on time
 Prepare the data analysis sheet.
 Monitor Call center Quality and Operation performance (SLA abidance and
overall performance) in order to enhance call center efficiency.
 Conduct market researches visits, calls to our targeted peers.
 Ensure fulfilling all Quality aspects (Accuracy, SLA Abidance & Error rate)
in
presented reports



  • JOB REQUIREMENTS
    Minimum education
    : University degree from a reputable university


Preferable education


: Six Sigma Certification


Languages


: Fluent in English and Arabic (writing and speaking)


Ideal experience


: Minimum ‎7 years of experience in Banking in a related field in a leading
financial institution

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 09/11/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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