MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
Send the mystery shopping red alerts to stake holders once received.
Follow-up on the mystery shopper portal to ensure the accuracy of the visits
and
data received.
Send the customer's data to the call center survey team
Ensure receiving the surveys data on time
Prepare the data analysis sheet.
Monitor Call center Quality and Operation performance (SLA abidance and
overall performance) in order to enhance call center efficiency.
Conduct market researches visits, calls to our targeted peers.
Ensure fulfilling all Quality aspects (Accuracy, SLA Abidance & Error rate)
in
presented reports
Preferable education
: Six Sigma Certification
Languages
: Fluent in English and Arabic (writing and speaking)
Ideal experience
: Minimum 7 years of experience in Banking in a related field in a leading
financial institution
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