Quality Assurance Specialist

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة



  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES




  • Visit EGBANK branches regularly to monitor and ensure quality measures are preserved and continuously improved across all activities of customer service.



  • Discuss the Branch visit's findings with the branch manager; provide counselling to improve the branch imac ge and level of service.

  • Submit the collected data at each visit to the Quality Assessment Unit Head to validate, discuss findings in the visited branch and the suggested corrective actions.

  • Coordinate with the Reporting and Analysis Specialist to ensure that the Quality assurance quarterly reports are illustrating the correct results for the branch visits.

  • Conduct the Direct interview / Telephone surveys with EGBANK clients regularly to maintain an open communication channels with our clients.

  • Continuous Follow up with the Mystery shopper's portal.

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 07/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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