Cinema Operations Lead, Reel Entertainment

PERFORMANCE DRIVEN CULTURE:
* Operational Leadership : Oversee the day-to-day operations of the cinema, including ticketing, concessions, and customer service, to ensure a seamless and enjoyable experience for patrons.
* Team Management: Recruit, train, and manage cinema staff, fostering a positive and customer-centric work culture. Provide leadership and guidance to ensure a high-performing and motivated team.
* Customer Service Excellence: Maintain and enhance high standards of customer service to create a positive and memorable cinema experience. Address customer inquiries and concerns in a professional and timely manner.
* Financial Management: Manage the cinema's financial performance, including budgeting, revenue optimization, and cost control measures. Implement strategies to maximize profitability and achieve financial targets.
* Programming and Content Management: Collaborate with distributors and studios to curate an engaging and diverse film lineup. Plan and execute promotions, events, and special screenings to attract and retain audiences.
* Facility Maintenance: Ensure the cleanliness, maintenance, and overall presentation of the cinema facility meet high standards. Coordinate with relevant teams for repairs and improvements.
* Marketing and Promotion: Develop and implement marketing strategies to drive attendance, increase ticket sales, and promote loyalty programs. Collaborate with the marketing team to execute effective promotional campaigns.
* Inventory and Concessions Management: Manage inventory levels for concessions, ensuring a sufficient and appealing selection for patrons. Implement efficient ordering and stocking procedures.
* Health and Safety Compliance: Ensure compliance with health and safety regulations, including cleanliness, sanitation, and emergency procedures. Conduct regular training sessions to uphold safety standards.
* Community Engagement: Build and maintain positive relationships with the local community, including schools, businesses, and organizations. Implement community engagement initiatives and partnerships.
* Reporting and Analysis : Generate and analyze reports related to attendance, revenue, and customer feedback. Use data to make informed decisions and implement improvements.
TECHINICAL SKILLS AND COMPETENCIES:
Technical Skills
* Point of Sale (POS) Systems
* Digital Cinema Projection
* Audio-Visual Systems
* Ticketing Software
* Technology Integration
Competencies:
* Leadership
* Customer Focus
* Financial Management
* Marketing and Promotion
* Team Management
* Operational Excellence
* Communication Skills
* Problem Solving
* Community Engagement
QUALIFICATION & EXPERIENCE:
* Bachelor's degree in Business, Hospitality, or a related field.
* Proven experience in cinema or entertainment management.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Financial acumen and budget management experience