Head of HR Operations

Role: Head of HR Operations
Reporting Line: Human Resources Director
Purpose of this role:
The Head of HR Operations role is a demanding position in a dynamic
professional services environment and is responsible for ensuring a smooth
running and success of the team in charge of supporting staff and partners
across the employee lifecycle, including, employee relationship, policy
development, interpretation, and situation management, coordinating and
facilitating HR service delivery, including payroll and benefits for all the
offices of Al Tamimi & Company.
The HR Operations department main objective is to provide excellent services
and support and engage our more than ‎950 people across the region.
This role requires a proactive, service-oriented professional with excellent
analytical skills and industry knowledge with demonstrated regional
capabilities of supporting the business to help stakeholders make better
decisions.
The successful candidate must be a self-starter, creative problem solver and
team player who is collaborative and can work with minimum supervision. The
person must have impeccable oral and written communication skills with a
demonstrated ability in service delivery and use of technology, as well as
experience in HR Systems and the employee life cycle and will be responsible
for developing and executing HR strategies, policies, and programs that align
with the company's business objectives and ensure the efficient and effective
delivery of HR services across the region.
Skills and Attributes:
* Strong leadership and people management skills
* Excellent communication and people skills
* Proven experience in HR strategy and people skills
* Ability to work effectively in a multicultural and diverse environment.
* Collaborator - able to work and collaborate well in a team.
* Initiative-taking in proposing solutions and identifying improvement opportunities.
* Good Judgement / Decision Making - able to analyse a situation or resolve them with minimum guidance and make proposal applying the firm's policies.
* Influencing Skills - able to persuade colleagues, include senior colleagues.
* Relationship Building - able to build effective relationships with Partners, Head of Offices, Office Managers, and colleagues at all levels across the board.
* Organizational skills: Able to work independently and with minimum supervision prioritize tasks, activities, and meet deadlines in an extremely fast paced environment.
* Leadership / Project Management - able to implement new policies, processes, systems, lead initiatives, projects, set goals, execute the required activities to achieve the desired result.
* Build strong relationships with suppliers and contribute to the negotiation process, complexities of procurement negotiations with confidence and competence.
* Strong communication, interpersonal, and leadership skills
* Ability to work collaboratively with cross-functional teams and stakeholders.
Core Competencies & Entry Level Requirements:
* Client & Business Management - Level ‎3
* Subject Area Expertise - Level ‎4
* Work Management & Effectiveness - Level ‎3
* Leadership & People Development - Level ‎2
* Communication & Collaboration - Level ‎2
Duties & Responsibilities:
* Overseeing correct and timely administration and delivery of operational and service tasks, including but not limited to employee records maintenance, employee transactions regional offices needs and timely employees and partners services.
* Responsible for the firm's HR Operations department processes, including but not limited to regional employee onboarding and post onboarding, all offices medical insurance policy administration, probationary period, supporting managers and partners on employee relationship matters, employee benefits administration, off-boarding, absence management, visa renewals.
* Ensuring HR Operations team coordination is keeping the work quality levels that align with organizational strategy, policies goals and objectives.
* Oversight employment global transfers across all offices and coordinate the deliverable of the services under seamless processes.
* Working closely with the HR team to coordinate and deliver yearly HR calendar, salary and bonus review and promotions.
* Develop and produce reports to HR Senior management to help on decision making.
* Works collaboratively with cross-functional teams to implement performance management initiatives.
* Over administrative and operational processes during the on boarding, probationary period, annual appraisal and exit processes.
* Advise employees on HR policies and procedures.
* Support the management of administrative tasks related to disciplinary and grievance issues.
* Develop and monitor processes ensuring up to date data management according to policies in each office based on and legal requirements.
* Identify and suggest changes to HR procedures and services to increase efficiency within the HR operations department, to ensure continuous enhancement on the service delivery in the department and employee services.
* Collaborate with the HR department to implement innovative activities to achieve the department's strategic objectives.
* Draft communications to communicate yearly HR calendar activities to employees and Partners, i.e., policy changes, reminders, communicate employment status changes to employees and parties involved.
* Ensure delivery of excellent customer service to our people during the life cycle.
* Collaborate with any other HR related initiatives.
* Leading upskilling HR ops team's and office managers capabilities to embrace local offices in HR operational matters during the life cycle, such as, employee data and record keeping, local employment regulations compliance, terminations of employment and benefits administration.
* Individual KPIs will be reviewed and agreed on an annual basis in line with function KPIs and performance objectives.
Relationships:
* HR Team
* Business Services Teams
* Heads of Departments
* Partners
* Office Managers
* Brokers, insurance providers
Qualifications:
* Bachelor's degree in business administration, Human Resources, or a related field.
* Minimum ‎5-‎10 years' experience with at least ‎5 years' experience in a professional services firm
* Experience working with professional firms or similar industries standards, regulations, and guidelines other HR relevant systems.
* Knowledge of GCC and MENA labour laws.
* Proficient in MS Office and HR Software solutions