Processing Team Member

Department Description:
Emirates NBD is registered with RERA and DIFC as an Account Trustee and
provides Escrow Body Corporate and Owners Association Services to CIB and
Business Banking clients The Escrow Services is managed by Group Operations
Escrow Services unit which serves various corporate and business banking
relationships across Banking clients The unit is responsible for delivering
Operations and Services related to Real Estate Escrow Common Area Body
CorporateDIFC Commercial Escrownonregulatory accounts in line with
RegulatoryDIFC guidelines and Banks policy and procedures It also works with
Tanfeeth Legal OPS Risk and various other departments for the operations and
services delivery
Brief Description:
The job holder is expected to provide superior client service experience and
seamless delivery of all Escrow Operations services in collaboration with
hisher team HeShe needs to ensure the services provided as an Account Trustee
to Clients internal and external stakeholders are in line with Real Estate
Escrow Common Area Escrow Body Corporate Escrow Commercial Escrow and banks
process and guidelines
Detailed Description:
The job holder is expected to provide superior client service experience and
seamless delivery of all Escrow Operations services in collaboration with
hisher team HeShe needs to ensure the services provided as an Account Trustee
to Clients internal and external stakeholders are in line with Real Estate
Escrow Common Area Escrow Body Corporate Escrow Commercial Escrow and banks
process and guidelines
Handling day to day Escrow operations activities in compliance with Real
EstateDIFCCommon AreaCommercial Escrow Laws and Regulations and internal
procedures related to these services within the timelines
Check daily transactions documents related to Developers Unit Management
Projects Payments Deposits Allocations Unit CancellationRefund Pending
payments Guarantee management Retention transfer and others and ensure timely
processing and confirmation to clientsstakeholders Liaise with bank appointed
engineers for obtaining their certification for release of payments Ensure
timely Reconciliation of internal and regulatory reports for sending it
Regulatorystakeholders within timelines
Check project wise reports and ensure project wise accounts are reconciled and
up to date Ensure all exceptions are escalated approved and ratified Ensure
customer queries are responded within the timelines and confidentiality
maintained Liaise with concerned team for clarifications related to any
transaction
Quick adaptability to new initiatives systems or any changes in the existing
process related to Escrow Operations Services
Support Product Managers Business units operationally ensuring customer
satisfaction by transactions getting processed in line with regulatoryinternal
bank process policy and procedures Providing clarifications seeking
clarifications to and from internal external customers for smooth completion
of the request

Job Requirements:
Handling all day to day Escrow operations activities in compliance with
RegulatoryDIFCCommon AreaCommercial Escrow Laws and Regulations and internal
procedures related to these services within the timelines
Performing as one team to deliver best client service experience in line with
regulatory requirements

Additional Details:
At least ‎2 years of experience in Escrow Operations Services and various
aspects of banking
Result and client oriented with Excellent performance
Bachelor of Commerce and equivalent degree