Details
Required Experience 3 years
Department Customer Operations
Career LevelLead
Position Location Alexandria
Skills
customer service
Requirements and responsibilities
Job Requirements**
* Call center, customer service, or supervisory experience required.
* Exceptional verbal and written communication skills.
* Strong understanding of company products, policies, and services.
* Ability to coach, train, and motivate employees and evaluate their performance.
* Excellent problem solving, leadership, and customer service skills.
* Analytical, efficient, and thorough.
* Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
* Amadeus experience is a Must
**Main Job Responsibilities:** * Handle all incoming/outgoing calls of the call center. * Provide follow up, occasional campaigns and call backs blended with normal inbound calls. * Provide best possible service to customers to achieve highest level of customer satisfaction & retention. * H…
Fields of Work: Customer Service / Telemarketing ## **Job Description:** * Maintain and improve call center operations by monitoring system performance. * Present any required statistics requested by the management team. * Ensuring that complaints are recorded on system, sent to r…
* **JOB PURPOSE** Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with …
* Supporting the assigned team. * Monitoring the team's performance (Attendance, adherence, Call Quality Score, etc…) * Monitoring the advisors' calls to ensure that they understand and comply with the company's objectives. * Coaching team members to achieve the required performance goals.…
مطلوب سكرتاريه للعمل بشركه صيانه للعمل كول سنتر مواعيد العمل من 9 ص الي 5 م شرط الخبره والتزام واللباقة والجديه يفضل السن فوق 25 عام
#We_are_hiring # You have a language, you have a chance # Language speakers. # Multinational company. # English and French # Graduates only and experiences. # males and females. # language level: From B2 to C1 # Egyptian or non- Egyptian Gross salary for: English : from 6000 to 8000. French: 9000 t…
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders i…
مطلوب call center لاكاديميه تدريب في الاسكندريه في جليم تجيد التحدث مع العملاء ولبقه في الكلام والتعامل مخارج حروف انجليزي وعربي سليمه العمل في جليم 8 ساعات يوميا 6 ايام في الاسبوع من السبت للخميس والجمعه اجازه الي حابب يقدم يبعتلي الcv بتاعه
**Job Responsibilities** ________________________________________________________________ **Functional Responsibilities:** * Answer incoming calls and assist customers in their orders * Provide a high level of personalized customer service. * Provide customers with product and service info…
Scope: Leads and develop the call center department by managing call center transactions, orders, and complaints in different channels: inbound, outbound, social media chat, application chat and emails to create a world class customer experience across all E-Commerce Channels Responsibilities: …