Call Center Supervisor

؜ - ؜دبي ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • Supporting the assigned team.

  • Monitoring the team's performance (Attendance, adherence, Call Quality Score, etc…)

  • Monitoring the advisors' calls to ensure that they understand and comply with the company's objectives.

  • Coaching team members to achieve the required performance goals.

  • Conducting meetings with the Call Centre Agent to review their performance.

  • Preparing reports and analyzing data.

  • Prioritizes work schedule to meet the needs of the business.

  • Enhances the working environment through teamwork and mutual respect of others.

  • Motivates and encourages self and others to achieve team, and organizational goals.

  • Act as preceptor for new call center staff.

  • Utilizes critical thinking skills when making judgements, managing conflict and solving patient care problems/issues.

  • Demonstrates initiative and confidently contributes to the decision-making process.

  • Promote and fosters a no blame culture when dealing with incident reporting.

  • Commitment to Environment Health and Safety/ Occupational Health and Safety, incident reporting and risk management as required and observed.

  • Care for their own and their colleagues' health, safety and wellbeing, and awareness and contribution to the environment by following organizations health and safety policies.

  • To report all unsafe acts to health and safety department without fail.

  • Use appropriate Personnel Protective Equipment (PPE) during work.


  • Be familiar with Emergency Codes and Evacuation procedures.




  • Supporting the assigned team.



  • Monitoring the team's performance (Attendance, adherence, Call Quality Score, etc…)

  • Monitoring the advisors' calls to ensure that they understand and comply with the company's objectives.

  • Coaching team members to achieve the required performance goals.

  • Conducting meetings with the Call Centre Agent to review their performance.

  • Preparing reports and analyzing data.

  • Prioritizes work schedule to meet the needs of the business.

  • Enhances the working environment through teamwork and mutual respect of others.

  • Motivates and encourages self and others to achieve team, and organizational goals.

  • Act as preceptor for new call center staff.

  • Utilizes critical thinking skills when making judgements, managing conflict and solving patient care problems/issues.

  • Demonstrates initiative and confidently contributes to the decision-making process.

  • Promote and fosters a no blame culture when dealing with incident reporting.

  • Commitment to Environment Health and Safety/ Occupational Health and Safety, incident reporting and risk management as required and observed.

  • Care for their own and their colleagues' health, safety and wellbeing, and awareness and contribution to the environment by following organizations health and safety policies.

  • To report all unsafe acts to health and safety department without fail.

  • Use appropriate Personnel Protective Equipment (PPE) during work.


  • Be familiar with Emergency Codes and Evacuation procedures.




  • Bachelor's Degree in business administration or related field from recognized university



  • Minimum of ‎3 years' experience in related field

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : NMC Healthcare
  • تاريخ الإعلان : 06/09/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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