Test-Day Coordinator

Test-Day Coordinator

Date: ‎19-Apr-‎2023
Location: Alexandria, Middle East and North Africa, EG
Company: British Council
We support peace and prosperity by building connections, understanding and
trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and
connections to transform their lives and shape a better world in partnership
with the UK. We support them to build networks and explore creative ideas, to
learn English, to get a high-quality education and to gain internationally
recognised qualifications.

Working with people in over ‎200 countries and territories, we are on the
ground in more than ‎100 countries. In ‎2021-‎22 we reached ‎650 million people.
R ole Purpose

The purpose of this role is to ensure the efficient, effective operational co-
ordination and delivery of B2B Exams and Projects at the right cost and
customer experience. The role is to support B2B Customers on operational,
system and technical issues and report issues and resolutions to the Account
Relationship Manager to develop and retain the Account. This role will also
provide technical support for all digital devices during exams sessions. This
includes ensuring that the necessary devices are in good working order,
properly set up and ready for exam use. The role will need to be on standby
during exam sessions and troubleshoot or escalate issues for prompt
resolution.

Main Accountabilities

Service delivery and Operations

• Support registration of exam entries, responding to queries or issues


• Provides technical assistance leading up to and on Test Day


• Undertakes bulk upload and cash reconciling


• Project management and vendor management to ensure procurement, regular servicing and readiness of use of IT related equipment to ensure smooth delivery of exam services.


• Ensures technical compliance of equipment and connectivity at test venues


• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.


• Supports all relevant to pre-test, test day, post-test services and procedures.


• Coordinate with test day operations coordinator relevant tasks of pre-test, test day and post test

Customers/ Relationship and stakeholders

• Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department


• Proactively work with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.


• Acts as 'help desk' to venue staff and customers / candidates


• Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.


• Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required.

Risk and compliance

• Adhere to Quality and Compliance Assurance (QCA) standards, exams boards


• standards & guidelines, and IELTS audit requirements at all times. Strict adherence to


• exam security and administration requirements is an essential part of the job


• Undertake contingency and risk management on the ground, liaise with Local IT,


• Examiner or Venue Staff to ensure alignment on communications


• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Analysis and reporting

• Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.


• Supports wash-up meetings to review Test Day performance delivery, continual improvement and corrective actions

Finance

• Manage financial transactions through SAP and carry out related duties as per role on SAP (e.g. raise purchase requisitions/sales orders) in compliance with essential Finance and procurement policies


• Assist with income reconciliation, income collection, vendor payments etc as needed

About You (essential requirements for the role):

• Relevant working experience for ‎2 year in a similar environment


• Experience working in compliance regulated procedures


• Experience with planning and scheduling


• Working in a challenging environment against tight deadlines.


• Must have knowledge/experience in child protection policies and practices

Desirable requirements

• Knowledge of British Council EDI and recruitment policy's and standards

Further Information

• Role: Test-Day Coordinator (‎37455)


• Number of positions: ‎1


• Pay Band: ‎4/H


• Location: Alexandria, Egypt


• Contract type: ‎1 Year Fixed Term contract


• Closing Date: ‎3 May ‎2023 (‎23:59 Gulf Standard Time)

It is advisable to apply in advance to avoid any technical issues at the
last moment. Please note that all applications should be submitted in
English.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.