Program and National Test Center Coordinator, Kuwait

Job Ref:
‎10017209
Location:
Camp Arifjan-Kuwait
Category:
Advising and Enrollment
Type:
Full time
Program and National Test Center Coordinator
UMGC Europe
Location: Kuwait or other location in region per operational need
Overseas Contingent III, ‎100% FTE, Full -Time (‎48 hours), Pay Grade ‎003
University of Maryland Global Campus (UMGC) Europe seeks a Program and
National Test Center Coordinator.
The Program and National Test Center Coordinator (PNTCC) serves as the on-site
UMGC representative responsible for providing academic, administrative and
testing support services, community outreach, and customer relations
management. This position reports directly to the Assistant Director (AD). The
Program and National Test Center Coordinator must work effectively with the
Regional Director, local Program Coordinators and staff, education center
personnel, faculty, administrative staff in Kaiserslautern, and the military
community at large. Required duties/activities to be accomplished by the
Program and National Test Center Coordinator are listed below:
SPECIFIC RESPONSIBILITIES INCLUDE:
* Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
* Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
* Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
* Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
* Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
* Distribute marketing, advertising, and mass media materials at assigned locations when permissible
* Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
* Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties
* Participate in UMGC staff meetings, professional development activities and training sessions as required
* Track and compile monthly statistics and provide reports as needed
* Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
* Other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE:
* Bachelor's Degree
* Background in customer service
* Able to work in a fast-paced and complex environment with accurate attention to detail
* Possess basic office management and clerical skills
* Effective written and verbal communication skills
* Good interpersonal skills
* Successful applicants must be able to pass a medical screening, background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE:
* Applicants with a U.S. valid driver's license
WHO MAY APPLY: Applicants with individual logistical support (ILS)
preferred. Applicant must qualify for ILS as described in USAREUR Regulation
‎600-‎700, Section III, ‎7-‎13. Criteria under which applicants qualify for ILS
are: must serve the US Forces exclusively; are not stateless persons; are
nationals of a NATO state, excluding the host nation; are not ordinarily
resident in the host nation.
All submissions should include a cover letter and resume. UMGC offers
competitive compensation and comprehensive benefits for qualifying positions,
such as tuition remission, generous leave and healthcare. For detailed
benefits information, please visit:
https://careers.umgc.edu/benefits.html.
The University of Maryland Global Campus (UMGC) is an equal opportunity
employer and complies with all applicable federal and state laws regarding
nondiscrimination. UMGC is committed to a policy of equal opportunity for all
persons and does not discriminate on the basis of race, color, national
origin, age, marital status, sex, sexual orientation, gender identity, gender
expression, disability, religion, ancestry, political affiliation or veteran
status in employment, educational programs and activities, and admissions.
University of Maryland Global Campus (UMGC) is committed to helping safeguard
the health of its faculty, staff, students, contractors, and guests. Because
vaccinations reduce the spread of SARS-CoV-‎2-the virus that causes
COVID-‎19-all prospective UMGC faculty (full-time and adjunct) and staff are
strongly encouraged to be fully vaccinated and current with the recommended
boosters. As always, operations at our military locations in Europe, Asia, and
stateside will follow the guidance of the U.S. Department of Defense and local
commands, and may require proof of full vaccination, unless an exception is
approved as a reasonable accommodation based on disability or religion. If so,
a copy of their Approved Exception Letter must be provided before the start of
their employment. Failure to provide proof of vaccination or show proof of
exception may result in the offer of employment being rescinded.