CDZ Customer Service & Operations Controller

CDZ Customer Service & Operations Specialist

Would you like to be part of the most international company in the world? A
company operating in more than ‎220 countries worldwide and has been pioneering
cross-border express shipping since ‎1969. Would you like to be part of a
business that connects people across the globe and want to make a difference?
Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL
Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight
specialist. We offer standardized transport as well as highly specialized end-
to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Abu Dhabi has an opening for a CDZ Customer Service &
Operations Specialist* where you will be responsible to handle day-to-
day shipments & operational activities of Customs Clearance Customers (CDZ) in
a most efficient, smooth and productive manner to meet KPIs, service
deliverables & customer expectation. Join us now in connecting people and
improving lives.

In this CDZ Customer Service & Operations Specialist position*

• You will coordinate with vendors on the activities related to execute the shipments within the required timelines (i.e. collection of delivery orders, customs clearance and delivery).


• You will create and/or confirm transport orders, perform, and optimize bookings.


• You will update Customer shipment information and physical status, resolve customer issues and incidents.


• You will identify performance issues of suppliers and propose solutions to improve performance.


• You will provide complete and accurate information proactively to customers.


• You will manage end-to-end shipment handling including billing.


• You will ensure that details in the documents are complete, accurate and released on time.


• You will drive solution of customer complaints by solving it directly or assigning tasks to other function.


• You will establish professional relationship with customers to ensure repeat business and long-term partnership.


• You will follow up with overseas entities to ensure all milestones are achieved.


• You may influence others within the job area through explanation of facts, policies, and practices.


• You will support and interact primarily with colleagues of own function.


• You will build relationships and understand customer and key stakeholders interests and concerns.


• You will address task-related issues appropriately to maintain work relationships.


• 
  

  You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
  
  Now, here 's what we need from you

  
  


• 
  

  ‎2 - ‎3 years' experience of import & export operational at freight forwarding company or shipping line.

  
  


• Good command over Microsoft Office and other related software, CW1 experience is an advantage.


• Bachelor's Degree or equivalent experience/qualification

We Offer
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Possible further career development
* Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~‎30,000 passionate employees


• The most efficient processes and fastest response times


• The best solutions and best customer service
  
  Our Vision: The Logistics Company for the World.
  Our Mission: Excellence. Simply Delivered.
  Our Purpose: Connecting People, improving lives.
  Our Values: Respect & Results
  Our Goals: Employer, Provider, and Investment of Choice, Living
  Responsibility
  
  DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
  applicants without regard to race, color, religion, sex, sexual orientation,
  gender identity, national origin, disability, veteran status, and other
  legally protected characteristics.