Job Responsibilities:
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
Job Requirements:
* High school diploma.
* Proven customer support experience or experience as a Client Service Representative.
* Track record of over-achieving quota.
* Strong phone contact handling skills and active listening.
* Familiarity with CRM systems and practices.
* Excellent communication and presentation skills.
* Ability to multi-task, prioritize, and manage time effectively.
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