Operations & Customer Service Coordinator

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories. DHL Global
Forwarding, Freight (DGFF) is the Group's air, ocean and road freight
specialist. We offer standardized transport as well as highly specialized end-
to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.*
Currently we are looking for an Operations & Customer Service Coordinator
* who will act as key contact for allocated customers and handles their end
to end inquiries from managing operations to ensuring documents are completed
and updated in a timely and efficient manner according to regulations and
internal procedures and solving customer complaints for his/her actions at the
defined workplace, in particular for the timely, proper and complete
completion of all tasks that arise, taking into account internal requirements,
applicable regulations, guidelines and laws.

If yes, please read on.
Your task will be:
* Creates and confirms the transport order: to collect Export shipment at the point of origin / to ensure delivery to the end customer for Import shipment
* Prepares, controls and distributes all required Export/Import documents to carriers, freight forwarders etc. according to regulations and internal procedures
* Checks colleagues' answers and validates the required documents
* Determines the shipping status in the Export/Import area along the transport
* Is responsible for checking Export/Import documentation and customs clearance
* Recognizes operational performance deviations and develops proposed solutions
* Maintains excellent relationships with carriers, freight forwarders, customs etc.
* Works with the IT system to know the current status of the shipment
* Identifies performance issues and suggests solutions for improvement
Your profile should look like:
* Completed training as a clerk for forwarding and logistics services
* Extensive knowledge of Etihad Rail
* Very good administrative skills
* Very good knowledge of English (spoken and written)
* Good IT and PC skills (MS Office, etc.)
We offer:
*
Opportunities in a global company where you can contribute your ideas and
skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:
*
The largest global network with more than ~‎30,000 passionate employees
* The most efficient processes and fastest response times
* The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and other
legally protected characteristics.