Store Manager - MaxMara Abu Dhabi

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.

What you'll be doing
Our Store Manager is responsible for driving the store business. They work
towards achieving the store sales ' target, build a base of loyal VIP
customers by recruiting and retaining them, manage the team and ensure full
adherence to the brand's guidelines and store processes.

Drive the Business
* Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
* Define, execute and monitor the store action plan to achieve sales targets and KPIs.
* Manage the customer database to build strong relationship with customers and create future potential selling opportunities
* Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
* Think hybrid by leveraging all type of point of sales online and offline.
Team Leadership and Development
* Provide a clear vision to the team about the business and store's vision and key directions
* Identify, recruit, develop and retain strong talents
* Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
* Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms an constantly monitor the team's development plans and professional growth.
* Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience
* Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
* Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand's ecommerce business including different activities, offerings, activations, etc.
* Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
Operational Excellence
* Ensure all sales and operational policies and procedures (SOP's) are followed and maintained in the store.
* Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
* Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
* Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.
* Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
* Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
What you need to succeed
* Experience in leading a team within retail
* Client centric mindset with the passion to develop the store client portfolio
* Experience within the middle east region, working directly with retail clients
What we can offer you

With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.

We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
Perspectives to truly Inspire, Exhilarate and Delight our customers. At
Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We
ensure equal opportunity for all our applicants without regard to gender, age,
race, religion, national origin or disability status.