Company Description

"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use and develop their knowledge to reinvent their
career path.
Swissotel Al Maqam is Swissotel's Second hotel to open in Saudi Arabia. The
hotel offers ‎1624 elegant rooms and suites with modern design, complementing
the values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al
Maqam is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Al Maqam is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for our valuable gusts to reach Al
Masjid Al Haram.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

• Consistently offer professional, friendly and engaging service


• Handle all calls for the department and ensures all messages, information and requests are communicated promptly and accurately.


• Process requests and delegates work assignments in a timely manner


• Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed


• Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.


• Manage all shipping and receiving for Owners, Guests and Colleagues


• Provide administrative support to all areas of the Housekeeping department


• Work closely with all departments within the Lodge, communicating day to day updates and changes


• Address guest concerns and react quickly, logging and notifying proper departments as required


• Work closely with the Maintenance department to address necessary repairs


• Balance operational, administrative and Colleague needs


• Follow department policies, procedures and service standards


• Follow all safety and sanitation policies


• Other duties as assigned

Qualifications

• Bachelor's degree from an accredited university preferred


• Proficient in English (verbal & written) required


• Experience with Hotel Property Management System an asset


• Strong organizational, supervisory and communication skills


• Ability to evaluate and select among alternative courses of action quickly and accurately


• Ability to work successfully in high stress and fast paced situations


• Effective problem solving abilities


• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision

Additional Information

• Prior experience working with Opera or a related system


• Fluency in English