Housekeeping - Room Attendant

Company Description

What is in it for you:
* ALL Heartist benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21
Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in
the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and
the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This
masterpiece offers the finest hospitality in Makkah, having ‎1315 elegantly
appointed rooms and suites with extravagant amenities, two contemporary dining
options and five-star-deluxe services filled with spirituality while enjoying
direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world

Job Description
*
Grooming/Attitude
: The welcomer will keep at all times a perfect grooming (uniform, tag, make
up, tidy hair…).
* Greeting/Attitude
: Always keep a smile on. A positive attitude is a must for all welcomers.
* Follow up
:
The welcomer will act quickly and efficiently, following the instructions
received by her/his supervisor.
*
Organization
:
She/he will ensure that her/his section is perfectly tidy at all times, that
the stationary used for the operations is refilled as often as required and
that the circuits of operations are followed strictly.
* C/I & C/O
:
The welcomer will ensure that all C/I and C/O are made in line with the
standards established. She/he will be especially attentive on the audit,
immigration & guest history issues. She/he will then ensure that the
operations handled by her/his own are fully completed and correct.
* Communication
:
She/he will be attentive to all information received during the different
briefings: daily morning Supervisor briefing, FO handover briefing (for
afternoon shift) & Front Desk Committee. She/he will be active and dynamic in
participating in these different discussion opportunities. During his/her
shift, she/he will report quickly any problem or question to her/his
supervisor. The welcomer will read the reception logbook at the beginning of
shift, follow up and keep it updated during his/her shift.
* Immigration records
: The welcomer will ensure that all the guests who checked in during her/his
shift are fully recorded the same day on the accurate immigration reports (CID
as per UAE law).
* Executive Bookings & VIP
: The welcomer will be attentive that each VIP guest or Executive floor
booking is guided quickly to the 22nd Floor to benefit from all perks of the
executive floor.
* Guest requests follow up
: The welcomer will be ready to help the guest with any request.
* Handover
:
At end of shift, the welcomer will clear her/his station and do a full and
detailed handover with the following shift. She/he will check in details that
her/his cashier report is correct, with all the backups attached.
* Selling / Up-selling
: The welcomer will take every opportunity to sell the hotel facilities and
services to the guests.
* Privacy
:
The welcomer will be attentive to respect the privacy/confidentiality of all
the hotel patrons.
* Security
:
The welcomer has to know her/his duties & responsibility in the eventuality of
fire.
* To ensure that all the standards and procedures established are followed strictly.

Qualifications

• Saudi Nationality ONLY


• Good English Language


• Experience in the same field is preferable


• Strong attention to detail, highly responsible, organized & reliable


• Strong interpersonal and problem solving abilities


• Ability to multi-task and work well under pressure


• Excellent communication skills