Company Description

"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use and develop their knowledge to reinvent their
career path.
Swissotel Al Maqam is Swissotel's Second hotel to open in Saudi Arabia. The
hotel offers ‎1624 elegant rooms and suites with modern design, complementing
the values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al
Maqam is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Al Maqam is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for our valuable gusts to reach Al
Masjid Al Haram.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

Reporting to Assistant Swiss Service Manager, responsibilities and essential
job functions include but are not limited to the following:
* Provide and dispatch immediate actions to all guest concerns.
* Ensure follow-up of action is completed with-in the quoted time.
* Work with related departments to ensure efficiency in meeting guests needs.
* Promotes hotel services and amenities to encourage an exceptional resort experience.
* Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest's experience.
* Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest's issue.
* Handling all wakeup call requests ‎24/‎7
* Handling the main hotel Fax ‎24/‎7
* Handling emergency call's and calling the hotel doctor when needed ‎24/‎7

Qualifications

• Bachelor's degree in business administration


• Previous experience as a Telephone Operator an asset


• Excellent communication and organizational skills


• Strong interpersonal and problem solving abilities


• Highly responsible & reliable


• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision


• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

• Prior experience working with Opera or a related system


• Fluency in English