Job no: 572726
Location: Egypt
Egypt Head Office
IT
Alshaya IT is a diverse organisation supporting corporate, warehouse and
retail specific IT infrastructure and systems. We have software teams creating
and developing in-house applications and product teams optimising and
integrating major third party solutions. The rate of growth across divisions
and geographies means we are constantly evaluating how we provide robust,
scalable and business enabling infrastructure and systems in line with global
benchmark standards.
The Role:
The Technical Support Engineer is responsible for providing first line support
to retail stores by configuring and installing Windows servers, upgrading and
migrating operating systems and software applications, and handling user
complaints and problems by providing ultimate solutions to meet their needs
and requirements.
Additionally you will manage backups, troubleshooting, and maintain secure
data communication.
Qualifications & Requirements:
You will have:
* Have previous experience in a similar role.
* A university degree in Computer Engineering or Electronics.
* Comprehensive working knowledge of Windows Desktops and Server OS.
* Knowledge of Windows administration.
* Basic networking skills (Windows or Networking certification is an added advantage).
* IT hardware troubleshooting skills.
* Secure data communication skills.
* The ideal candidate will possess at least a basic working knowledge of SQL/Sybase and some experience in Micros RES 3700. You should also be willing and able to work shifts.
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established
in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya
Group is one of the world's leading brand franchise operators, offering
customers an unparalleled choice of well-loved international brands,
including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle
Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C,
Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe,
with thousands of stores, cafes, restaurants and leisure destinations, as well
as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty,
Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group
colleagues are united by a commitment to delivering great customer service and
brand experiences.
Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio
reflects the choices and lifestyle of its customers. From flagship stores and
restaurants in prestige malls, to local coffee shops, drive-thrus and online,
Alshaya Group brings customers the brands they love in the places they want to
be.
Advertised: 27 Sep 2022 Egypt Standard Time
Application close: 26 Oct 2022 Egypt Standard Time
Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all…
Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all…
Egypt, Cairo Office Full-time Lead search for a supervisor for technical support specialist team MENA. ## **Tasks and duties are to:** * Handling incoming calls; * Outgoing calls; * Helping and solving appeals of users. * Control the quality of the work of the staff of the Contact Cen…
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders i…
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet performance objectives. 4…
**Title** Technical Support **Purpose** The technical support engineer will be an additional staff in the operations of Desktop support. His primary responsibility is to insure that proper maintenance and support is being provided to our desktop/workstation users. He will undergo training for se…
Technical Support/Training: * Provide onsite/offsite technical support/training and guidance to System Integrators/end users of the applications. * Execute and manage the implementation of business application ensuring deadlines are met and full end user training has been completed. * Providi…
**Job Description:** Parsons is looking for an amazingly talented **Technical Support** **Engineer** to join our team! The Engineer will be working within a project management office at client office and he shall perform all the necessary duties required by the client and our project manager within…
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…