1. To provide a professional first technical point of contact for the
customer .
2. Diagnose fault-related cases by effectively utilizing software diagnostics
and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance
objectives.
4. To ensure cases are allocated to the most appropriate 'next step' as part
of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with
alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC's,
PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the
electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to
resolve where possible, customer faults .
Customer Services & Operations
Regular
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
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**Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies …
## **About the role** Responsibilities 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in or…
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