Technical Support Engineer

؜ - ؜Cairo ؜ -

Job details

‎1. To provide a professional first technical point of contact for the
customer .
‎2. Diagnose fault-related cases by effectively utilizing software diagnostics
and other network/product utility programs.
‎3. Provide updates as needed to the customer in order to meet performance
objectives.
‎4. To ensure cases are allocated to the most appropriate 'next step' as part
of the case flow process.
‎5. To perform technical escalations in line with company procedure.
‎6. To monitor systems, customer network secusrity and products, and deal with
alerts and events as appropriate.
‎7. To liase and refer issues to correct/relevant entities e.g. other GCSC's,
PTT, IOC and other Vendors as appropriate.
‎8.Document all troubleshooting and a case management actions via the
electronic case management system.
‎9. To conduct initial diagnostics and undertake basic fault diagnostics to
resolve where possible, customer faults .


about you



  • English Fluent .

  • Bachelor Degree in Communication/Networks Engineering .

  • Able to work under stress .

  • Customer Oriented.

  • Good Communication Skills .

  • Able to work on shift Basis .


additional information



  • English Fluent .

  • Bachelor Degree in Communication/Networks Engineering .

  • Able to work under stress .

  • Customer Oriented.

  • Good Communication Skills .

  • Able to work on shift Basis .


department


Customer Services & Operations


contract


Regular

Job Summary

  • Advertiser: Orange
  • Announcement date: 21/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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