Hotel Manager

Your Day to Day
People
* Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
* Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
* Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
* Recommend or initiate any HR elated actions where needed
* Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Guest Experience
* Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
* Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
Responsible Business
* Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts
* Act as public relations representative to raise awareness of hotel and brand in local community
* Drive team member involvement in community organizations, activities and businesses
* Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint
* Perform other duties as assigned. May also serve as manager on duty
Financial
* Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
* Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
What we need from you
* Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
* Three years' general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
* Type and level of experience required may vary slightly based on size and complexity of
* Must speak English and Arabic fluently/ additional language(s) is a plus.
* Preferably with Commercial background
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in
the world. With more than ‎420 hotels in diverse locations globally Crowne
Plaza is the perfect base to connect on business, pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate
great connections. We're also big on meetings and events, a trusted and valued
partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues. Still professional but
touches guests on an emotional level. Where colleagues take their initiative
and use their personality because they make a crucial difference in the
guest's experience. The role of every colleague at Crowne Plaza is to create
memorable emotional connections and the job of every leader is to create an
environment where that can happen. Lets Go Further Together.