Franchised Hotel Manager

Job Number ‎23026190
Job Category Administrative
Location Marriott Executive Apartments Madinah, King Abdullah Second Ring
Road, Madinah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

Additional Information: This hotel is owned and operated by an independent
franchisee, Saudi Bonyan. The franchisee controls all aspects of the hotel's
employment policies and practices, including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee
and not by Marriott International.

JOB SUMMARY

The Marriott Executive Apartments Dubai Creek opened in ‎2002 and has ‎172 units
a mix of ‎1,2 and ‎3 bedroom fully furnished, fully serviced apartments. The job
role is to be responsible and accountable for the day to day running of this
entire unit and overseeing all disciplines. The main business clientele are
European corporate customers with ‎80% of the client base staying for excess of
‎30 nights. Current average length of stay is around ‎8 months. There is a high
focus on service excellence and customer relationships to ensure retention of
the long stay guests. T he individual will have full accountability for the
achievement of the Balanced Scorecard and ensuring that all processes and
procedures are in place and Marriott brand standards are met throughout the
entire operation.

SCOPE / BUSINESS CONTEXT
* A Full Time position based at the Marriott Executive Apartments Dubai Creek
* Reporting line to General Manager of the Courtyard by Marriott & Marriott Executive Apartments, Green Community, Dubai

CANDIDATE PROFILE
Experience:
* Previous experience within Operations Management field preferred
* Skills and Knowledge
* Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
* Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
* Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
* Writing - Communicating effectively in writing as appropriate for the needs of the audience.
* Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
* Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
* Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the
successful performance of the position:

Operations:
* Should have an exceptional attention to detail and outstanding customer relationship skills to ensure retention of our long stay guests is maintained and improved on.
* Full knowledge of all Rooms, Front Desk and Food and Beverage Operations is essential.
* In this role you will lead the entire team of managers that are accountable for all disciplines.
* Be able to pull through the Hotel Business Positioning Plan by having a robust Operational Strategy in place.
* Implementation of all Brand Standards for MEA both existing and new will be essential. Brand Standard Audits will commence in ‎2009.
* Support engineering with the soft re-do roll-out that is already in progress within this unit.
* Ensure all operational audit and review action plans are fully implemented and communicated.
* Loss Prevention and all security measures should be in place at all times and all audits show ‎100% compliance.

Financial:
* Have a full understanding and be able to review fully and communicate the Business Plan, Budget, Profit and Loss Account, A & L Reconciliations, CEP process etc to the management team. Review all reports required by the Owner from Finance on a monthly basis.
* Ensure all financial Balanced Scorecard targets are achieved in relation to Revenue, Conversion and Flow Through.
* All internal and external audit points should be actioned and implemented as required with the emphasis on achieving Green Zone audits.

Human Resources:
* Ensure that a high level of associate engagement is achieved through the pull through of AOS action plans. Use the Human Resources Balanced Scorecard as a key measure of review for Human Resources and support improvements where required.
* Achieve Balanced Scorecard AOS measures for the Marriott Executive Apartments.
* Work with Human Resources to ensure the Associate Housing facility is maintained and managed to the highest standard.
* Support and be involved whenever necessary in all recruitment and retention issues faced by Human Resources.

Sales and Marketing:
* Fully support all Sales and Marketing and Revenue Management initiatives to ensure key business goals are achieved.
* Play an active role in the weekly Selling Strategy meeting and ensure your own competitor knowledge and market intelligence is given a key priority.
* Overview the monthly Sales Report with the Director of Sales prior to submission on a monthly basis.
* Be able to fully analyse all key sales data. Ensure all Sales and Marketing Audit points are fully reviewed.

Marriott Business Council:
Be an active member of the Marriott Business Council and engage in all
activities that involve your property and support your associates who are
members of the following committees - Spirit to Serve : Culture : Customer
Events : Government Relations : Finance : Airport Desk : Engineering

Owner Relations:
Great relationships should be built with the relevant contacts in the owning
company to ensure we maintain a productive business partnership.

MANAGEMENT COMPETENCIES
* Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
* Applied Business Knowledge - Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of Marriott's business; skilled at using business knowledge to anticipate opportunities and risks.
* Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
* Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
* Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
* Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
* High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
* Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions.
* Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
* Strategic Decision Making - Ability to gather and organize information relevant to a long-range goal or vision, develop alternative strategies, and execute a course of action to carry out strategy. Ensuring P&L Accuracy - Ensuring Profits and Losses are documented accurately.

OTHER
* Performs other related tasks as assigned by the General Manager
* Enthusiastic and motivated
* Team spirit
* Effective and Efficient

Job Requirements
* ‎4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; ‎2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

This company is an equal opportunity employer.
frnch1