Head of Training, dnata UAE Airport Operations

Job Purpose: The Head of Training will manage, develop and deliver all aspects
of functional training for dnata Airport Operations and Cargo staff in Dubai.
In this role, you will ensure training meets industry leading standards, is
compliant with all applicable regulations and is aligned to dnata's global One
dnata Training framework. You will work with Group functions such as Learning
& Talent, Safety and Group Security in the planning and execution of safety
and leadership training. Additionally, you will lead the commercialisation of
dnata Training internally and externally. Key Responsibilities: - Lead the
strategy, design, delivery and measurement of Training across dnata Airport
Operations and Cargo for functional training. Ensure alignment to dnata's
global one dnata initiatives, including dGOM (dnata Ground Operations Manual)
and dCOM (dnata Cargo Operations Manual). Define appropriate mix of training
methods, including using traditional and digital methods. - Ensure a
collaborative approach with dnata business units within Airport Operations and
Cargo and with third party manpower providers. Align with Dubai Airports,
ISAGO and airline requirements for necessary licensing and/ accreditation.
Work closely with HR and planning functions to optimise Training Plans and
content. Work with Departments to govern On Job Training. Support the roll out
of major projects and technology solutions as defined by dnata's Executive
Management. - Direct and manage service level relationships with providers of
learning and development services to ensure business strategies are
effectively fulfilled (L&D, Safety, Group Security). Working closely with
Emirates Group on design, delivery and execution to ensure alignment with
dnata's business outcomes. - Lead and manage the dnata Training team ensuring
that all accredited trainers have the necessary skills, equipment and
experience to execute their tasks competently. - Ensure learning outcomes and
training records meet business, regulatory and audit requirements. Work with
Group stakeholders to drive an appropriate technology roadmap for training
technologies and learning management systems. - Maintain close liaison with
Emirates Group Safety and dnata Safety Compliance to ensure agreed
recommendations from incident investigation reports are incorporated into
course content. Report on safety critical KPIs related to regulatory and
mandatory training. - Lead delivery and commercial sales of Training to
partners, Emirates SkyCargo, Emirates Engineering and external parties. -
Benchmarking industry best practice in operational and supervisory training.
Ensure that a robust assessment and evaluation process is established that is
supported by recognized KPI to measure the effectiveness of training
delivered. - Manage services within agreed budget.
Qualifications & Experience: - ‎10+ years experience in Airport Operations or
related field. - Degree or Honours (‎12+‎3 or equivalent) in a relevant field -
Experience in a senior training leadership role preferably within an
international airline, ground handling company or similar safety-sensitive
organisation. - Understanding of airline and ground handling regulation and
audit requirements. - Experience in implementation of training technology and
digital solutions.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.