Job Purpose: Critical to leading the manpower planning activities and
contributing to the overall effectiveness of resource management for the UAE
Airport Operations business, this role oversees our Resource Planning team (7
direct reports) and reports directly to the VP Business Support. Key
deliverables of the team include manpower & equipment forecasting, demand &
driver analysis, budget preparation support, quarterly reviews, monthly roster
creation, optimisation activities, trend analysis, scenario building and
project / working group support as required. This position would best suit a
solution-oriented individual, able to balance the technical requirements,
relationship management and people leadership responsibilities to drive
consistent performance and progressive outcomes in collaboration with a wide
array of stakeholders. Key Responsibilities - Medium to short term forecasting
of manpower and equipment resource requirements. Establish a dynamic framework
to review rostered resource requirements against the budgeted resource plan. -
Business owner of Resource Management software (e.g.INFORM Roster Control or
Genesys WFM) application with responsibility for ongoing maintenance and
development initiatives with the vendor and line management. - Accountable for
the planning and analysis of additional hours required through contracted
labour providers and, where applicable, contact centres. Interface with
contract labour providers and, where applicable, Call Centre Managers and
establish an appropriate business relationship. Understand the outsourced
labour costs in comparison to DNAO labour costs, recommend and deliver an
appropriate policy for business units to follow. - Deliver cost effective
services within agreed budget. Monitor and control costs through effective
resource management of staff, equipment and facilities. Continual review and
adjustment of expenditure to meet fluctuations in demand to deliver savings
against budget and forecasts. - Drive innovative solutions through team
creativity and ensure a collaborative approach with other dnata business units
within Airport Operations. To include the use of all dnata and Emirates Group
technological solutions (INFORM, PROVEO, AACS etc) - Provision of regular
reports with analysis of productivity related metrics to be reported on a
weekly, monthly and annual basis. Adhoc reports as required by senior
management. - Creation of `what-if? scenarios and the use of best-practice to
demonstrate all possible savings against current plans. Continual review and
adjustment of roster models to meet fluctuations in demand to deliver savings
against budget and forecast. - Work closely with Resource Planning Team for
Adherence and Real Time Management applications to ensure an end-to-end review
of the complete resource planning process.
Qualifications & Experience: Experience - Airport Operations / Movement
Control : 8+ Years; with at least 5 years in a similar position / capacity
Qualifications - Degree or Honours (12+3 or equivalent) Knowledge - Awareness
of the following business functions, Ramp Operations / Passenger Services /
Baggage Services / Operations Services / GSE / Cargo & Mail services / Data
Systems and Communications - Working knowledge of resource management systems
essential.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.
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