Assistant Manager, Concierge - Atlantis The Palm

Assistant Manager, Concierge - Atlantis The Palm
(‎5815)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic
Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island
in Dubai. With a sense of exhilaration and discovery, we create unforgettable
memories by providing guests the opportunity to discover an extraordinary
world filled with thrilling adventures. Whether we are designing a couple's
retreat or serving the extraordinary in one of our award-winning celebrity
chef restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

About the Role
An Assistant Manager, Concierge is crucial to the success of the guest stay
and creating amazing experiences and everlasting memories for our guests.
Being able to anticipate, align and surprise and delight a guest through a
natural and anticipatory style of service is essential and a key ability of a
seasoned Assistant Manager in our Concierge team. The Concierge team need to
be able to 'unlock' those exciting, unique and cultural experiences for our
guests across the city. The Concierge team have an exceptional Food &
Beverage, Hotel, internal and local knowledge of Dubai so can enhance and make
tailored guest experiences and itineraries. The Assistant Manager, Concierge
along with the Chief Concierge are responsible for the successful running on
the team from service delivery, training, knowledge, rostering, transport
arrangements, itinerary planning, service provider engagement, pre and post
stay correspondence and must have exceptional verbal and written communication
skills.

About You
A successful candidate must demonstrate a true passion for service delivery
and provide bespoke suggestions to our guests. A true people person, the
candidate must constantly be enhancing and sharing their knowledge to the team
to ensure a world-class and up to date knowledge within the team is
maintained. Due to guest demographics, being able to converse in Russian,
Arabic, Chinese, Friend or German is advantageous.

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. Join a team
that is adventurous, creative, warm-hearted and extroverted. We believe in
making our guests happy beyond anything they have ever imagined. We wow them
at every turn and create memories that will last a lifetime. You will be at
the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.