Manager - IT Office Operations - Atlantis The Palm

Manager - IT Office Operations
(‎9587)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. With a
sense of exhilaration and discovery, we create unforgettable memories by
providing guests the opportunity to discover an extraordinary world filled
with thrilling adventures. Whether we are designing a couple's retreat or
serving the extraordinary in one of our award-winning celebrity chef
restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

About the role

Are you a hands-on, resourceful, organised professional, and eager to deliver
quality business results? Do you enjoy being a problem solver and being
solutions orientated, whilst having the ability to manage a team, and being
methodical and meticulous with planning and running an IT department? The
Manager - IT Office Operations is responsible for the day-to-day service
delivery and operations of the IT department, and responsible for the delivery
of consistent IT support services to Atlantis Dubai.

As the Manager - IT Office Operations, you will manage the staffing schedule
and resource planning for the entire IT team, ensuring adequate coverage
across all internal IT functions and across both Atlantis hotels. You will be
responsible for IT portfolio management consisting of IT asset inventory,
capacity planning, IT Licensing, IT procurement, contract renewals, and
financial P&L reviews, whilst also being responsible for coordinating all
operational and capital expense budgets. You will also be responsible for the
performance management of direct reports and assisting in the selection of
talent and succession planning processes, whilst also appropriately managing
resources in accordance with business demands.

Another essential aspect of this role will include acting as an IT business
partner, providing guidance regarding the planning, execution and follow
through on all tactical IT projects, whether IT or business initiated, and
facilitating meetings with departmental stakeholders and champions to identify
automation and operational improvements.

About you

The ideal candidate will have ‎3-‎5 years' experience in a similar role with
exposure to related businesses or technologies. You must have previous
experience overseeing a team and have a proven track record in management of
people and managing the operation of an office environment, including
scheduling staff, reporting and inventory control. It is essential that you
have a strong understanding of IT processes and administrative tasks, IT
service delivery and project management, as well as possessing exceptional
stakeholder management skills.

Having an IT background or possessing a strong understanding of IT processes
and service delivery/project management will be advantageous, and having a
diploma or degree in computer science or business management is preferable.

Join a team that is adventurous, creative, warm-hearted and extroverted. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.

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