CRM
The CRM Manager will be responsible for Dior's Customer Relationship
Management in order to build customer satisfaction, loyalty and participate in
offering the most luxurious experience.
Main Responsibilities:
* Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis.
* Collaborate with internal partners for different reporting and analysis needs.
* Contact Clients directly for feedback.
* Train and coach the store team on customer relationship.
* Organize training sessions.
* Monitor the results of the actions and update the database accordingly.
* Support the team in offering an extra-mile service to our top clients in order to retain them.
* Help teammates build customer loyalty and maximizing it in order to create foot flow in-store.
* Distribute high potential prospects to the sales team with objectives to achieve.
* Maximize the top client's potential on high value items, special orders and pre-selling.
Profile:
* Bachelors degree/Diploma in Business Administration/Marketing.
* Minimum of 5 years' experience in a relevant position in CRM/Marketing.
* Strong analytical skills.
* Outstanding communication skills.
* Can work on his own and within a team.
* Inspiring and legitimate.
* Good customer service skills.
* Accurate and pays attention to details.
* Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.
* Identifies new and better approaches to work processes and incorporates same in own work.
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