CRM & Training Manager

؜ - ؜الكويت ؜ -

Job details

Role:







  • Development ,Execution , Continuous Refinement of Principal CRM/Quality Programs


  • Managing / Guiding team through Multi Channel / Multi Brand customer communication


  • Tracking Responses across channels & in and out bound calls through call centre


  • Guidng best response to campaign and communications


  • Cross functional collaboration


  • Creating Value in communications and scaling up calls to conversion to visit to sales


  • Reviewing & critical analysis of Dashboards with IT


  • High in interpersonal / people skills


  • Identify areas of improvement


  • Brand training through dedicated product and soft skills ( internal / external )


  • Mystery shopping / Call surveys internal / external



    Requirements:

    Minimum ‎3-‎5 years ' in related field.
    Preferably holds a Bachelor 's Degree from a recognized University.
    Excellent language skills in English & Arabic (read, write, speak).
    Transferable visa #‎18, Kuwait based.
    Available to join immediately.

Job Summary

  • Advertiser: Kuwait Automotive Imports
  • Announcement date: 01/09/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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