Reference Code: 70363
Dubai, DU, AE
Fixed Term
WHO ARE WE?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how
in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing
and transmitting their expertise with care and no compromise.
At Van Cleef & Arpels you will be surrounded by passionate experts and will
contribute to many new projects which allows our Maison to regularly reinvent
itself.
Do you match this profile?
Are you passionate about Luxury Retail and have previous CRM experience?
Do you have the ability to anyalzise date and performance trends?
Do you have a strong spirit of initiative & commitment?
Are you a supportive team player, positive and constructive at all times?
If so, apply for this job!
What do we expect from you?
As a CRM executive, you will be responsible for effectively leveraging on data
science to implementing a ROI driven CRM & clientelling strategy for the
Middle East & India region, in accordance with the Maison strategic
objectives.
You will adapt, implements and monitors a CRM program strategy and calendar
implementation, that drives engagement, recruitment, upgrade and loyalty,
paying attention to the maturity of each market, whilst deleivering a strong
CRM contribution towards total retail sales, enriching 360 client
communication and treatment plans
You will also contribute to developing strong and supportive relationships
with cross-functional groups (CRM & CX team members, Sales teams, Customer
service, Training, Logistic, Marketing & communication, regional offices, Line
manager, …) to enhance the achievement of objectives
On another hand, you will grows & maintains client database, using insights to
drive best in class CRM/Clienteling programs, average transaction value and
total Use data driven insights to improve client selection for all
clientelling activities.
.
As a part of your journey, Roll out various client projects at regional/local
level: test phase, team training etc., whilst contributing to the
regionalization on the related subjects (KSA, Kuwait, Bahrain etc) while
maintaining efficiency of transversal missions
You will be the Ambassador of Maison at all levels!
By joining the Maison, you are joining a team in which professional
development is one of our main focuses.
More than a job… it's an experience!
The recruitment process:
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