Department Officer

Job Purpose: JOB PURPOSE To direct and control all departmental activities on
shift, act as point of contact and plan the availability of resources /
equipment ensuring consistency, safe on-time performance and alignment with
SLAs, standard operating procedures, shift demand and regulatory, legal and
safety requirements. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS Plan -
Works with Resource Allocators to plan and control manpower resources on shift
to optimise utilisation and save costs in line with the standard operating
procedures ensuring compliance with safety and service standards. - Reviews
the flight schedule and ensures that the resource plan is aligned to the work
demand. - Forecasts any operational issues and ensures the availability of
resources in the case of manpower shortages or equipment breakdown /
maintenance. Deploy - Deploys resources based on the information provided from
resource planning to ensure availability of resources for all
flights/activities. Lead - Ensures that safety briefings are conducted
regularly while intervening when there is risk exposure, role model safe
behaviours and follows up on corrective actions. - Guides and leads Department
Team Leaders to deliver the required services as per the shift requirements. -
Discuss the shift challenges with the team and briefs on expectations and plan
of action. Execute - Updates and maintains the AHM data within the Weight and
Balance Systems for both EK, FZ and selected OAL on a shift basis.(Load
Control Specific). - Provides on-job training to the Load Control Department
on the Weight and Balance Systems. (Load Control Specific). - Initiates any
Incident reports that are related to Load Control software to be presented to
the vendor for investigation. (Load Control Specific). - Complies with all
relevant safety, quality and environmental management policies, procedures and
controls to ensure a healthy and safe work environment. Acts as a role model
for the desired safety behaviours and wears the appropriate PPE and ensures
that work is conducted in a safe manner. Ensures safety of staff and that they
have the skills, knowledge, and confidence to work safely by providing
support, direction for the desired safety behaviours and leading with safety.
- Follows all relevant departmental policies, processes, standard operating
procedures and instructions so that work is carried out in a controlled and
consistent manner. - Communicates regularly with key stakeholders to provide
them updates on department activities on shift. - Coordinates regularly with
other officers on shift to ensure that quality services, resources and safe
on-time performance are provided. - Contributes to the identification of
opportunities for continuous improvement of systems, processes and practices,
cost. - Develops the shift report summarizing shift performance and
highlighting any service shortfalls and recommends solutions and corrective
action. - Takes immediate action to rectify irregular operations in
coordination with Flight Officer (where applicable), Service Delivery Managers
and/or Manager Dnata Operations through the deployment of resources on the
shift for airside operations.
Qualifications & Experience: MINIMUM
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Knowledge/Skills: - Bachelor's
degree or Diploma in business administration / aviation / ground handling /
customer service. Experience & Qualifications: - Bachelor Degree: ‎4-‎6 years of
experience in aviation/ ground handling/customer service - Diploma: ‎6-‎8 years
of experience in aviation/ ground handling/customer service - UAE driving
license (for airside based roles) - Load Control (Load Control Specific) -
Preferably First Aid trained - Advanced understanding of airlines customer
service product (specific airport related requirements) and Industry
regulations for the assigned work area - Advanced understanding of the
aviation terminology - Advanced Customer Management Skills - Advanced
Communication Skills - Advanced Safety Awareness Skills - Proficient
Supervisory Skills - Proficient Planning and Organizing Skills - Proficient
Writing Skills - Proficient IT and Computer Literacy Skills Additional to
Airside Operations- Airside Centre of Excellence (ACE) - Advanced
understanding of the usage of AACS (Airport Activity Control System), BELT
(Baggage Excellence and Location Tool) and RTC (Real Time Control) - Advanced
understanding of Airline Requirement and Customer SLAs - Proficient
understanding of the Turnaround Process - Basic knowledge of weight and
balance - Advanced understanding of the usage of AACS (Airport Activity
Control System), and RTC (Real Time Control) Safety Sensitive Role: Yes
Leadership Role: No
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.