Qualifications & Experience: 3. MINIMUM
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications:
Experience :
Airport Operations. Other
Knowledge/Skills:
* Bachelors degree or Diploma in business administration / aviation / ground handling / customer
service
* Experience:
* Bachelor Degree: 4-6 years of experience in aviation/ ground handling/customer service
* Diploma: 6-8 years of experience in aviation/ ground handling/customer service
* UAE driving license (for airside based roles)
* Preferably First Aid trained
* Advanced understanding of airlines customer service product (specific airport related requirements)
and Industry regulations for the assigned work area
* Advanced understanding of the aviation terminology
* Advanced Customer Management Skills
* Advanced Communication Skills
* Advanced Safety Awareness Skills
* Proficient Supervisory Skills
* Proficient Planning and Organizing Skills
* Proficient Writing Skills
* Proficient IT and Computer Literacy Skills
Additional to Customer Service:
* Advanced understanding of the usage of Departure Control System
* Proficient understanding of ICAO (International Civil Aviation Organisation) conditions of carriage and
local / international regulations and IATA (International Air Transport
Association) pertaining to
passenger and baggage acceptance.
Role KPIS
Safety:
* % Compliance with Safety procedures
* # of Safety meetings contacts
* # of Safety observations
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