DEPARTMENT OFFICER

Job Purpose: To direct and control all departmental activities on shift, act
as point of contact and plan the availability of resources / equipment
ensuring consistency, safe on-time performance and alignment with SLAs,
standard operating procedures, shift demand and regulatory, legal and safety
requirements. Job Outline: Plan: - Works with Resource Allocators to plan and
control manpower resources on shift to optimise utilisation and save costs in
line with the standard operating procedures ensuring compliance with safety
and service standards - Reviews the flight schedule and ensures that the
resource plan is aligned to the work demand. - Forecasts any operational
issues and ensures the availability of resources in the case of manpower
shortages or equipment breakdown / maintenance Deploy: - Deploys resources
based on the information provided from resource planning to ensure
availability of resources for all flights/activities. Lead - Ensures that
safety briefings are conducted regularly while intervening when there is risk
exposure, role model safe behaviours and follows up on corrective actions. -
Guides and leads Department Team Leaders to deliver the required services as
per the shift requirements - Discuss the shift challenges with the team and
briefs on expectations and plan of action. Execute: - Complies with all
relevant safety, quality and environmental management policies, procedures and
controls to ensure a healthy and safe work environment. Acts as a role model
for the desired safety behaviours and wears the appropriate PPE and ensures
that work is conducted in a safe manner. Ensures safety of staff and that they
have the skills, knowledge, and confidence to work safely by providing
support, direction for the desired safety behaviors and leading with safety. -
Follows all relevant departmental policies, processes, standard operating
procedures and instructions so that work is carried out in a controlled and
consistent manner. - Communicates regularly with key stakeholders to provide
them updates on department activities on shift. - Coordinates regularly with
other officers on shift to ensure that quality services, resources and safe
on-time performance are provided. - Contributes to the identification of
opportunities for continuous improvement of systems, processes and practices,
cost - Develops the shift report summarizing shift performance and
highlighting any service shortfalls and recommends solutions and corrective
action - Takes immediate action to rectify irregular operations in
coordination with Flight Officer (where applicable), Service Delivery Managers
and/or Manager dnata Operations through the deployment of resources on the
shift for airside operations
Qualifications & Experience: Education: Bachelor's degree or Diploma in
business administration/aviation/ground handling/customer service Experience:
‎4-‎6 years of experience in aviation/ ground handling/customer service Diploma:
‎6-‎8 years of experience in aviation/ ground handling/customer service UAE
driving license
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.