As a Customer Care Executive at Al Haktur IT Solutions, you will play a
crucial role in ensuring our clients receive the highest level of service and
support. You will be responsible for establishing and maintaining positive
relationships with our clients, addressing their needs, resolving inquiries,
and ensuring their overall satisfaction.
Key Responsibilities:
- Interact with clients in a professional and courteous manner to understand and address their inquiries, concerns, and requests.
- Provide timely and accurate responses to client inquiries via phone, email, and other communication channels.
- Maintain a thorough knowledge of Al Haktur IT Solutions' products and services to effectively assist clients.
- Collaborate with other teams within the company to resolve client issues and escalate complex problems when necessary.
- Ensure client satisfaction by actively seeking feedback, tracking client interactions, and following up on service requests.
- Manage and maintain client records, including contact details, inquiries, and resolutions in our CRM system.
- Promote and educate clients on additional products or services that may benefit them.
- Contribute to the continuous improvement of customer care processes and procedures.
- Stay updated on industry trends and best practices in customer service to enhance service quality.
Qualifications:
- Proven experience in a customer service or client-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain patient and composed while dealing with challenging situations.
- Familiarity with customer relationship management (CRM) software is a plus.
- Knowledge of IT products and services is an advantage.
- Ability to work in a fast-paced and dynamic environment.
- A customer-focused and empathetic approach to addressing client needs.
Benefits:
- Competitive salary and benefits package.
- Career development opportunities within a rapidly growing company.
- Collaborative and friendly work environment.
- Training and support to enhance your customer service skills.
- The opportunity to work with cutting-edge technology solutions.
If you are passionate about providing exceptional customer service, have a
keen interest in technology, and want to be part of a dynamic team in Dubai,
we encourage you to apply for the position of Customer Care Executive at Al
Haktur IT Solutions.
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