Customer Care Executive - UAEN

؜ - ؜Dubai ؜ -

Job details


  • Request, collects, sort and prepare medical / patient's files from the MRD for appointment patients.

  • Prepare different insurance claim forms to go with the files and arrange them in the respective doctor's chambers.

  • Maintains confidentiality of the files at all times

  • Cater to the needs of the all incoming patients (with or without appointments).

  • Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.

  • Record incoming messages of doctors.

  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

  • Participates in the monthly staff educational conferences

  • Committed to do all the duties (with different timings) accordingly as assigned by the Supervisors.

  • Develops and maintains the feedback / complaint procedure for customers to use and receive redressal

  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

  • Provides information about the medical insurance coverage to patients and check the same thru online eligibility diligently before sending the patient to the doctor.

  • Investigate patient/visitor concerns and implements appropriate courses of action.

  • Performs duties of handling Patient / Telephone / back office work.

  • Daily auditing of insurance claims

  • Count money in cash drawers at the beginning of shift to ensure that amount is correct.

  • Compute and record totals of transactions.

  • Collecting cash as per payment slip.

  • Track the correct service with price as per request by the doctor.

  • Receive payment by cash, cheque, credit card and vouchers.

  • Verify the insurance card validity, coverage and approval status. Check doctors and patients signature, eligibility on the claim form.

  • Issue receipt & detailed summary of bills.

  • Submitting previous day collecting to accounts.

  • Handling admission and discharge of patient in hospital.

  • Work in all shifts as scheduled by the Head of Department.

  • Strictly adheres to organization's regulations and policies especially those related to infection control, patient safety, JCI.

  • Supports Continuous Quality Improvement and participates and contributes to all

  • The quality assurance activities of the service.


  • Participates and contributes in scheduled in-service training programs.




  • Request, collects, sort and prepare medical / patient's files from the MRD for appointment patients.



  • Prepare different insurance claim forms to go with the files and arrange them in the respective doctor's chambers.

  • Maintains confidentiality of the files at all times

  • Cater to the needs of the all incoming patients (with or without appointments).

  • Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.

  • Record incoming messages of doctors.

  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

  • Participates in the monthly staff educational conferences

  • Committed to do all the duties (with different timings) accordingly as assigned by the Supervisors.

  • Develops and maintains the feedback / complaint procedure for customers to use and receive redressal

  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

  • Provides information about the medical insurance coverage to patients and check the same thru online eligibility diligently before sending the patient to the doctor.

  • Investigate patient/visitor concerns and implements appropriate courses of action.

  • Performs duties of handling Patient / Telephone / back office work.

  • Daily auditing of insurance claims

  • Count money in cash drawers at the beginning of shift to ensure that amount is correct.

  • Compute and record totals of transactions.

  • Collecting cash as per payment slip.

  • Track the correct service with price as per request by the doctor.

  • Receive payment by cash, cheque, credit card and vouchers.

  • Verify the insurance card validity, coverage and approval status. Check doctors and patients signature, eligibility on the claim form.

  • Issue receipt & detailed summary of bills.

  • Submitting previous day collecting to accounts.

  • Handling admission and discharge of patient in hospital.

  • Work in all shifts as scheduled by the Head of Department.

  • Strictly adheres to organization's regulations and policies especially those related to infection control, patient safety, JCI.

  • Supports Continuous Quality Improvement and participates and contributes to all

  • The quality assurance activities of the service.


  • Participates and contributes in scheduled in-service training programs.




  • Preferably a college graduate in any discipline.
    ‎4.2 Minimum ‎1-year experience as a receptionist in a patient focused
    environment and operation of multi-line switchboard system.
    ‎4.3 Proficient technology application skills; Basic MS Office (Word, Excel, &
    Power point) MS Outlook & Internet explorer skills.
    ‎4.4 Must have an exceptional interpersonal skills, maturity, good judgment and
    be capable of communicating in a professional manner with diverse range of
    individuals; superior phone etiquette skills
    ‎4.5 Patient focused; service oriented; patient & understanding.
    ‎4.6 Efficient organizational skills; ability to handle multiple
    responsibilities under pressure while maintaining composure



  • Ability to work independently with minimal supervision.

  • Reliable, punctual, dependable, and responsive.

  • Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

Job Summary

  • Advertiser: NMC Healthcare
  • Announcement date: 07/11/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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اللغة: العربيّة