Charterhouse is working with one of the world's most recognisable luxury
manufacturers of Appliances as well as Household goods and accessories to
assist in the recruitment of a Customer Service Co-ordinator to join their
dynamic team. This role will be responsible for handling all customer queries
and requests for the full range of products and services offered, ensuring you
provide quality customer service at all times.
About the role
This is an excellent opportunity for a highly organised customer service
professional with meticulous attention to detail and the ability to multi-
task. This role will involve dealing with various queries on the telephone,
attending to walk-in clients who may need assistance with spare parts or
repairs, liaising with the internal team across various departments, posting
invoices and updating daily reports.
This is a fast-paced role and the ideal candidate will have a proven track
record in successfully achieving high levels of customer satisfaction with the
ability to manage customer expectations. You should be able to demonstrate
excellent communication skills and have a great telephone manner.
About you
To be considered for this role, you should have 3 years ' experience within
customer service and a Bachelor's Degree. A background in dealing with
customer enquiries over the phone as well as face to face is preferred.
Experience in first contact resolution would be highly desirable, alongside
excellent relationship building skills and the ability to problem solve
effectively.
This role does operate on a 6-day work week and requires someone with strong
communication skills in English, both written and verbal, as well as
proficiency in Microsoft Word.
Location:
Dubai
Salary:
Competitive Salary
Job Type:
Permanent
Discipline:
Sales & Marketing
Reference:
935681
Posted:
about 17 hours ago
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