To support candidates globally on all routes to membership from post enrolment
through to qualification by creating and delivering a full free of charge
support programme that links to the RICS Commercial Product portfolio.
This is a 9 months contract position to start in September
Key Achievements & Responsibilities
Identify, design and deliver webinar support activities to candidiates across
all routes to membership
* Collaborate with external support stakeholders such as mentors and Matrics to ensure effective locally based support networks are in place
* Provide guidance and support to candidates through multiple communication channels.
* Promote the RICS Commercial product portfolio to compliment free support being offered.
* Support the wellbeing of candidates by signposting them to Lionheart and other appropriate agencies
* Deliver candidate contact and communication strategy to maintain engagement levels at all key stages of the qualification journey.
* Provide tailored made support packages to corporate accounts through the form of graduate inductions and process webinars as needed.
* Actively record, update and amend customer information on internal databases to ensure accurate data.
* Ensure confidential and financial information is secure by complying with data protection regulations (GDPR)
* To work alongside RICS colleagues in marketing and communications to ensure accuracy and relevance of information is provided across all channels of communication.
* Proactively execute RICS strategic campaigns such as subscriptions collection, CPD, retention and readmission campaigns to maintain candidate engagement with RICS.
* Monitor trainee data to ensure minimal numbers of candidates are removed from membership for breaching the 6 year candidacy rule (“sleepers”)
* To work collaboratively with colleagues in EQS to identify reasons for candidates referring in order to provide alternative support packages.
* Maintain up to date knowledge of RICS products and services to support candidates and identify sales opportunities.
Experience Required
Excellent communication skills both written and verbal
* Experience of business writing and professional telephone etiquette
* Experience of writing and delivering training material
* Excellent presentation skills
* Able to handle difficult people/situations in a professional, mature manner
* Experience of working under pressure and towards unmoveable deadlines
* Ability to influence and persuade others
* Willing to work outside of core business hours to provide support packages
* A sound understanding and ability to work with Microsoft packages
* Ability to prioritise work daily to ensure team deadlines are met
* Flexible and adaptable
Job Type: Full-time
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