Job summary
At Amazon, we strive to be Earth's most customer-centric company, where people
can come to find and discover anything they might want to buy online. To hit
these goals, we are leveraging the Amazon Flex app and its independent
contractors - called delivery partners - to make deliveries to our customers.
With this app, individuals can subscribe the program and now be their own boss
delivering Amazon packages. The app works in concert with our advanced
logistics systems that allows delivery partners to onboard, schedule delivery
times, and guide them through their deliveries with in-app mapping and
navigation. The approach and technology are nothing short of disruptive, and
promise to challenge traditional approaches, and change the way the Last Mile
industry operates.
To keep expanding the program across our MEU countries, we are looking to hire
an experienced, passionate and dynamic Program Manager to improve the app, the
program and the driver experience. In this high visibility role, you will
partner with business, product, customer service and operations teams to
identify driver insights, opportunities, priorities and track short term and
long term initiatives. You will lead business case, process improvements and
pilots/beta programs with our tech teams to launch the new features across
MEU.
This will be an exciting career for you if you possess a high level of
autonomy and integrity while managing a variety of job responsibilities. You
will need to be highly analytical, resourceful, results-driven customer-
focused, team oriented to meet deadlines. You will need a proven track record
in taking on end-to-end ownership while working collaboratively, and
successfully deliver results in a fast-paced and dynamic business environment.
Key job responsibilities
* Handling day to day operational escalations and be available to round the clock to manage the issues.
* Internal/External Stake holder management.
* Support fulfillment center operations and/or customer deliveries.
* Work on the ground to enable network with new program launches and partner with the operations and other teams.
* Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
* Set proper expectations, provide clear status communications, and manage relationships with KSA FC Service Partners .
* Work with KSA 3pl FC partner to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
* Enhance Engagement with partners to improve business and increase retention.
* Drive 3PL FC goals in AMXL network in KSA
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