FC Supervisor, AMXL-MENA

• Previous experience in a similar process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment


• In depth experience of Distribution and Fulfillment processes.


• Bachelor's degree in Operations, Engineering or Logistics


• Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Excel, MS Access


• Ability to modify dashboard/queries and write SQL queries on an Adhoc basis
  Job summary
  Amazon.com strives to be Earth's most customer-centric company where people
  can find and discover virtually anything they want to buy online. By giving
  customers more of what they want - low prices, vast selection, and convenience


• Amazon.com continues to grow and evolve as a world-class e-commerce
  platform. Amazon's evolution from Web site to e-commerce partner to
  development platform is driven by the spirit of innovation that is part of the
  company's DNA. The world's brightest technology minds come to Amazon.com to
  research and develop technology that improves the lives of shoppers and
  sellers around the world.
  Amazon Operations
  Amazon Worldwide Operations is the underlying fulfillment and customer service
  engine that ensures Amazon creates the same consistent, world-class customer
  experience every time. We are looking for high-potential, flexible,
  innovative, and forward-thinking professionals to join our MENA Ops
  Integration team. Are you ready to drive high-visibility, strategic, revenue-
  generating projects as well as leverage Lean methodologies to lead Operational
  process improvement initiatives?
  Join the Ops Integration team an FC Supervisor. As FC supervisor , you will be
  responsible for monitoring multiple sites from operations and compliance point
  of view. You will be working with multiple internal and external stakeholders
  to achieve timely launches and operations metrics. With customer obsession and
  a high sense of ownership, you will utilize your skills to identify patterns
  and any disruptions in it. You should be able to dive deep, scrutinize details
  and foresee data implications. You must be flexible to work weekends and/or
  overnight shifts regularly and to travel to sites for launch, set up & monitor
  operations.

Roles and Responsibilities:
‎1. Monitor operations of the assigned sites and suggest & deploy
improvements
‎2. Identify useful data accumulated from multiple sources and take necessary
actions
‎3. Foresee implications based on current data and trends
‎4. Be organized, apt and prompt in notifying the situation, problem solve and
recur prevention
‎5. Serve as a liaison between the internal and external stakeholders keeping
in mind the objectives, limits, conformance and information privacy
‎6. Train & direct associates for action and conformance of norms & practices
‎7. Audit the sites for various operational conformances, restrictions and
norms
‎8. Conduct audits on based on SOPs, analyze data and propose features
focusing on improving the Seller experience

• Prior background working on Tech projects to optimize operations, improve customer experience and drive cost reduction initiatives.


• Excellent Project Management skills


• Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross functional organization


• Expertise in Lean Management, Six Sigma and other OE tools