Job Number: 1851
Date: 16/10/2017
Location: Jeddah, Kingdom of Saudi Arabia
Nationality: Any
Workplace Gender: Mixed
The Helpdesk Agent is responsible for providing high-quality customer service
and technical support to all Menasite clients and users. In this role, you
will:
* Provide excellent customer service, via phone and in person, concerning all aspects of technology provided by Menasite.
* Record all customer contacts, questions, and problems in the ticketing system including impact and priority.
* Record problem symptoms and status information in a timely fashion, and communicate internally within the customer care department and externally with the customer through resolution.
* Conduct front line problem determination using documented procedures and available tools.
* Act as customer advocate/liaison with other supporting staff.
* Document trouble tickets as escalated by Tier 1 support.
* Provide status to customers of assigned tickets.
* Provide technical project support as necessary.
Job Requirements
* Service Desk, Call Center, IT Help Desk Experience Required (Minimum 6 months to 1 year)
* Candidates must have clear and effective verbal and written communication skills in both Arabic and English
* Excellent Customer Service Experience Required
* Excellent follow through and attention to detail.
* Experience with Telephone and Ticketing Systems.
* Required Knowledge, Skills, and Abilities:
* Knowledge of website maintenance and operations.
* Knowledge of networks and client-server protocols and configurations.
* Knowledge of content management systems (CMS).
Interested? We will be happy to receive your application at
[email protected]
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