Help Desk

؜ - ؜البياضية ؜ -
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Job details

Job Information


Industry
IT Services
Work Experience
‎1-‎3 years
City
maadi
State/Province
AI Qahirah
Country
Egypt
Zip/Postal Code
‎11311


Job Description



  • University degree in Software/Computer Engineering, Computer Sciences, or related field or previous experience in a technical support role.

  • ‎1-‎3 years of experience working in IT support according to ITIL approach.

  • Provide day-to-day computer systems, hardware, Printers, and server support to all users in a friendly and efficient manner.

  • Ensure service type, timing, and quality levels are in line with agreed SLAs.

  • Log all incidents accurately and troubleshoot IT-related problems to aid the business in improving IT systems, processes, and services for the future

  • Support & Maintain Domain controller, DHCP, and DNS servers is a plus.

  • Support & Maintain office ‎365 users.

  • Be Aware of network devices (Switches, Routers), cables, access points., and VPN

  • Experience with antivirus desktop security products, and common support tools and applications.

  • Personal skills:

  • Customer Orientation

  • Strong interpersonal skills

  • Strong Communication skills

  • Patient and understanding

  • The investigation, problem-solving & diagnostic skills

  • Listening and Responding

  • Flexibility

  • Pro-Active

  • Efficient

  • Accountable

  • Response

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Job Summary

  • Advertiser: MigrationIT
  • Announcement date: 30/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: البياضية
  • Salary: -
  • Phone number: -

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