Reputed Client of Smart Resourcing International
Jeddah, Saudi Arabia
One of our reputed hospital in Saudi Arabia
IT Help Desk Technician
Job Description
Salary - SAR 3000 to 3500
Qualification - B.E / B.Tech / MCA
Must having experience in Hospital
Responsibilities
Serve as the first point of contact for customers seeking technical assistance
over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent
questions
Determine the best solution based on the issue and details provided by
customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Other Requirements
Experience Level :
Minimum : 4 Yrs Maximum : 5 Yrs
Area :
Qualification
B.E / B.Tech / MCA
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