Solutions Engineer
About the job
Description
We're looking for experienced Solutions Engineers to support prospective or
existing customers in evaluating, testing and implementing Apryse’s technology
(SDKs) as part of our own products or services. This involves reviewing
technical customer requirements as well as close collaboration with clients to
provide effective and timely technical support and guidance throughout the
evaluation phases, ensuring successful adoption of our technology.
Essentially, you will be a Apryse technology evangelist and an expert in
unpacking, interpreting, and solving business requirements/pains with
customers across a wide variety of industry verticals. You will be
communicating closely with Apryse sales and product engineering stakeholders
to ensure customer expectations align with licensing options and proposals.
The role is a great fit for a passionate developer who enjoys varied and deep
customer facing engagement and wants to use their development
knowledge/background to solve technical customer pains and drive their
success.
Responsibilities
Provide product demonstrations, and assistance with demo version installations
or beta implementations of Apryse’s SDKs.
Proactive work with customers either via email or on calls to assess their
current technical pains and scope out key technical requirements with regards
to functionality, platforms and file formats customers need to support in
their products or services via licensing from Apryse.
Collaborate closely with the sales and product engineering teams to review
customer requirements and propose solutions that optimize value for both the
customer and Apryse.
Provide customer feedback on requirements or usability of Apryse products to
product engineering teams to align Apryse product roadmap to meet market
needs.
Debug customer application source code to diagnose and address any
errors/bugs, or provide guidance in implementations.
Engage in Javascript and any other applicable programming languages such as
Java, C#, or C/C++ to develop and debug/support Apryse products.
Propose and adapt solutions as necessary to ensure appropriate support of all
key customer stakeholders.
Manage all technical support tickets throughout the pre-sales process, and
alert the Apryse sales team of potential risks to the sales opportunity.
Work with Apryse sales associates to enhance their product knowledge and
technical acumen in their communication with clients.
Stay abreast of competitor solutions, electronic document standards, industry
developments, trends and emerging technologies.
Apryse Now Hiring Solutions Engineer نقوم بالتوظيف الان الآن مهندس حلول
التوظيف !!
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