Technical Support / Help Desk

؜ - ؜Cairo ؜ -

Job details

Job Information


Industry
IT Services
Work Experience
‎1-‎3 years
Salary
‎10000
City
Cairo
State/Province
Cairo
Country
Egypt
Zip/Postal Code
‎11311


Job Description



  • Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.

  • Provide accurate information on IT products or services


**


Requirements**
* BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
* Years of experience at least ‎3 years
* Having a good knowledge of: CompTIA A+ ITIL Foundation. Microsoft Certified Solutions Associate on Windows ‎10.

Job Summary

  • Advertiser: MigrationIT
  • Announcement date: 25/10/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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