Responsibilities and duties:
* Respond to customer inquiries and complaints via phone, email, or in-person.
* Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods.
* Manage customer accounts and processing payments
* Maintain accurate records of customer interactions and transactions.
* Provide customers with information on port services and regulations.
* Assist with the preparation of reports and presentations.
Qualification and Certificates:
* Bachelor's degree
* Have certifications or diplomas in customer service, communication skills, conflict resolution, or related areas.
Experience and Knowledge:
* Previous experience in customer service or related fields such as sales, marketing, or hospitality.
* Specific experience in a particular industry or with a specific service.
* Good understanding of the company's services, as well as policies and procedures.
**Responsibilities and duties:** * Respond to customer inquiries and complaints via phone, email, or in-person. * Manage customer accounts and processing payments * Maintain accurate records of customer interactions and transactions. * Provide customers with information on port services …
* Providing face to face in office meeting with the customers to discuss customers' claims, inquiries, requests and complaints. * Handle angry customers in professional way (V.I.O.) to contain the situation and lead it into cooling-down. * Listen to customers carefully and classify customer's…
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Business Unit: QNB - Saudi Arabia Division: International Banking Department: International Banking Country: Saudi Arabia Closing Date: 31-Aug-2022 About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middl…
Role Summary The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB's clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sa…