Customer Service Officer

؜ - ؜Dubai ؜ -
Advertiser's site

Job details

To execute the Customer service activities and ensure careful handling of all
the customers.


Key Responsibility Areas



  • Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.

  • Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service.

  • Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders.

  • Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling.

  • Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team.

  • Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI

  • Responsible for respective customer's data management and MIS.


Key Performance Indicator 's



  • KPI 's of respective customers

  • Quality of customer service and customer satisfaction

  • Timely preparation of MIS reports

  • Politeness & courtesy in dealing with customers


Competencies



  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Ability to talk to others to convey information effectively.

  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Actively looking for ways to help people.

  • Communicating effectively in writing as appropriate for the needs of the audience.
    Education : Graduate
    Experience : ‎5-‎7 years of relevant experience
    Interested candidates can send their CV in [email protected]

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Job Summary

  • Advertiser: Allied Transport Company
  • Announcement date: 29/04/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -
  • Email:

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