Customer Service Specialist

؜ - ؜Suez ؜ -

Job details


  • Providing face to face in office meeting with the customers to discuss customers' claims, inquiries, requests and complaints.

  • Handle angry customers in professional way (V.I.O.) to contain the situation and lead it into cooling-down.

  • Listen to customers carefully and classify customer's objectives in order to assign the suitable prompt action.

  • Form solid link between external customers and internal customers in order to clarify and solve any situation.

  • Use TOS applications to provide customers with accurate up to date info.

  • Filing required interactions submitted by our customers through CRM platform addressing concerned dept.

  • Initiate and handle VGM accounts in coordination with our IT team, informing the customers with the needed requirements and verify their data.

  • Provide constant help regarding VGM possible challenges.

  • Acting as MTS customer service & help desk at Sokhna branch.

  • Coordinate with Customs authorities in order to recognize and adhere to Customs needs and requirements.

Job Summary

  • Advertiser: DP World
  • Announcement date: 07/11/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Suez
  • Salary: -
  • Phone number: -

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