Reporting to
IT Support Supervisor/Plant
Job location (Department/Plant)
Plants
Maintaining ITC Infrastructure (Systems and Networks).Responsible for the
smooth running of computer systems and ensuring users get maximum benefits.
The IT officer role, located in Head Office, ensures the provision of superior
member and internal customer service through the maintenance, enhancement and
efficient operation of IT functions. Additionally, the role includes
responsibility for ensuring the security and integrity of computer operations
and systems development in accordance with NOMAC's strategic plan, IT plan and
regulatory responsibilities.
Required Skills
1. Awareness of Quality, Occupational Health & Safety and Environment
Management system principles
2. Knowledge of applicable legal requirements
3. Hazard Risk assessment
4. Aspect Impact assessment
5. Team Player
6. Knowledge of IT waste handling and disposal
7. Interpersonal and communication skills
8. Planning, Organizing & Leadership
9. Proficient in IT Operations & Service Delivery
Maintaining ITC Infrastructure (Systems and Network), identifying IT related
problems, resolving them and keeping systems operational.
Attending the user calls (Help Desk support), Communicating status, progress,
and resolution and recovery of incidence.
Installing and configure Computer systems and software.
Updating of Anti-Virus for all Users and resolve virus related issues.
To maintain the Hardware and Software Inventory for the plant.
Follow up for PR, pending Delivery, part replacement etc. with concerned
departments.
To attend the tasks assigned by the management.
Co-ordination with suppliers for warranty, repair/replacement of parts and
pending work.
Prepare weekly report, inventory report and send it to Supervisor.
Ensure proper disposal of IT wastes (Cartridges, toners, batteries, electronic
waste etc.)
Perform other duties as assigned.
Computer science/Information technology/Electronics engineering
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