Site support - IT Officer (On site) Umluj

**Contributing to the Strategy and Management of the Digital Enabling

Function**

Digital Adoption & Support unit objectives and budget

• Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.


• Manage and monitor the financial performance against the approved budget.

Digital Adoption & Support unit Organization and Management

• Manage the digital adoption & support team within the site.


• Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.


• Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.


• Contribute to the implementation of change initiatives, programs and projects


• Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.

Adoption

• Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site


• Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site


• Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.


• Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.


• Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.


• Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.


• Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.


• Create and maintain local digital hardware and software inventory database for Adoption and support in the site


• Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site

Support

**§ Provide Corporate Offices, Project Companies & O&M operational first

line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and
collaboration solutions within the respective site.**

**§ Manage digital infrastructure and data center within the respective

Office, PC and / or plant.**

**§ Provide support to the digital operations team to maintain the core

Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration
solutions in ACWA Power and NOMAC corporate offices applicable within the
respective site.**

**§ Provide all technical support during the installation, configuration

and roll out phase.**

**§ Upgrade, install and configure computer hardware, software, systems,

networks, printers, etc to meet the objectives of adoption and support unit.**

**§ Troubleshoot system and network problems, diagnosing and solving

hardware or software faults, document problems and resolutions and assessing
impact of issues**

**§ Maintain availability, performance, integrity and security of digital

systems within the site.**

**§ Check Security logs from (Servers firewalls, switches, routers, etc ),

monitor network traffic, run virus scans and ensuring security patches are up
to date to avoid security breaches.**

**§ Analyze incidents, resolve and/or escalate the issues received to

ensure the proper resolution.**

**§ Mange user accounts, emails, assign rights and access to the digital

system and services.**

**§ Provide the required awareness and trainings to the end user to ensure

the proper use of digital systems and services.**

Interaction with the I &C

• Collaborating as needed with the I&C "Digital Champion" at the plant level.


• Facilitate data availability for all critical IT/OT systems.


• Facilitate the control systems infrastructure support in coordination with digital operations and I &C.

Skills

Hands-on experience in data centers and IT Networks
§ Up-to-date knowledge of the latest IT and software trends
§ Strong technical background in IT systems and support
§ Excellent knowledge on cybersecurity
§ Ability to quickly establish good working relationships with end users.
§ Ability to prioritize the workload
§ Ability to work well in a team
§ Problem solving skills
§ Excellent communication and time management Skills.
§ Willingness to travel when necessary

Education

Diploma or Bachelor - IT/Computer science/Computer applications