Digital adoption & Site support - IT Officer (On site) Umluj

**Contributing to the Strategy and Management of the Digital Enabling

Function
* Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation**
* Report solely to the "Digital Adoption & Support Region" / "Digital Adoption & Support Country Head"
* Push the digital transformation agenda and the implementation of the new digital support organization within the respective Office, PC and plant.
* Roll out specific digital EF policies, standards, methods, tools, manuals, and guidelines
* Participate in the deployment of ISO certifications requirement including the information security and business continuity management.

Digital Adoption & Support unit objectives and budget

• Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.


• Manage and monitor the financial performance against the approved budget.

Digital Adoption & Support unit Organization and Management

• Manage the digital adoption & support team within the site.


• Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.


• Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.


• Contribute to the implementation of change initiatives, programs and projects


• Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.

Adoption

• Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site


• Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site


• Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.


• Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.


• Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.


• Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.


• Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.


• Create and maintain local digital hardware and software inventory database for Adoption and support in the site


• Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site

Support

§ **Provide Corporate Offices, Project Companies & O&M operational

first line of support on Infrastructure, Cybersecurity, Apps,
Telecommunication and collaboration solutions within the respective site.**

§ **Manage digital infrastructure and data center within the

respective Office, PC and / or plant.**

§ **Provide support to the digital operations team to maintain the

core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration
solutions in ACWA Power and NOMAC corporate offices applicable within the
respective site.**

§ **Provide all technical support during the installation,

configuration and roll out phase.**

§ **Upgrade, install and configure computer hardware, software,

systems, networks, printers, etc to meet the objectives of adoption and
support unit.**

§ **Troubleshoot system and network problems, diagnosing and solving

hardware or software faults, document problems and resolutions and assessing
impact of issues**

§ **Maintain availability, performance, integrity and security of

digital systems within the site.**

§ Check Security logs from (Servers **firewalls, switches,

routers, etc ), monitor network traffic, run virus scans and ensuring
security patches are up to date to avoid security breaches.**

§ **Analyze incidents, resolve and/or escalate the issues received to

ensure the proper resolution.**

§ **Mange user accounts, emails, assign rights and access to the

digital system and services.**

§ Provide the required awareness and **trainings to the end

user to ensure the proper use of digital systems and services.**

Interaction with the I &C

• Collaborating as needed with the I&C "Digital Champion" at the plant level.


• Facilitate data availability for all critical IT/OT systems.


• Facilitate the control systems infrastructure support in coordination with digital operations and I &C.

Skills

‎7. COMPETENCIES:

§ Hands-on experience in data centers and IT Networks
§ Up-to-date knowledge of the latest IT and software trends
§ Strong technical background in IT systems and support
§ Excellent knowledge on cybersecurity
§ Ability to quickly establish good working relationships with end users.
§ Ability to prioritize the workload
§ Ability to work well in a team
§ Problem solving skills
§ Excellent communication and time management Skills.
§ Willingness to travel when necessary

Education

IT/Computer Science/Technology